Frequently Asked Questions (FAQs)

1. What is Heythreads?

Heythreads is a women’s fashion brand where we create pieces that are easy to wear and easy to love. We focus on comfortable, wearable styles that fit naturally into everyday life, whether it’s for work, weekends, or something a little special.

2. How do I place an order?

To place an order, simply browse our online store, select the items you wish to purchase, choose your size and color, and add them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your purchase.

3. What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), E-wallet, TNG and Apple Pay.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the courier’s website to track your order’s progress.

5. What is your return policy?

If for any reason you are not, we offer a 7-day return policy. Items must be returned in their original condition, unworn and with tags attached. Please visit our Returns & Exchanges page for more details.

6. Do you offer exchanges?

Yes, we do offer exchanges. If you need a different size or color, please contact our customer service team at hello@shopheythreads.com and they will assist you with the process.

7. How can I contact Heythreads customer service?

You can reach our customer service team via email at hello@shopheythreads.com . Our team is available Monday to Friday, 9AM-6 PM.

8. Do you offer international shipping?

Yes, Heythreads ships internationally. Shipping costs and delivery times vary depending on the destination. Please refer to our Shipping Information page for more details.

9. How can I stay updated on new arrivals and promotions?

To stay updated on new arrivals, promotions, and exclusive offers, sign up for our newsletter at the bottom of our website. You can also follow us on Instagram and Facebook.

10. How do I know what size to order?

We provide the measurement of each product to help you find the perfect fit. If you need further assistance, our customer service team is always here to help.

11. Can I cancel or modify my order after it has been placed?

If you need to cancel or modify your order, please contact us as soon as possible at hello@shopheythreads.com . We will do our best to accommodate your request, but please note that if your order has already been processed, we may not be able to make changes.

12. How can I provide feedback about my purchase?

We love hearing from our customers! If you’d like to provide feedback, please email us at hello@shopheythreads.com